Exchange and Returns
EXCHANGE AND RETURNS Policy
How can I return an item ordered on the website ?
You have the legal timeframe of 10 days, as of the delivery of your order, within which you must notify us of your intention to return an item, the reson for its return and return the item.
You need only to enter your customer account and in the “Return or exchange an item or items” section:
- 1- Select the order in question, the item(s) to be returned/exchanged, and the reason for returning
- 2- In the case of an exchnage, choose the replacement item(s)
- 3- Confirm your request
- 4- Download and print the prepaid return slip
- 5- Download and print your Returns Slip that you must imperatively include in your return package
For orders to Mainland ITALY and from abroad, the return costs are at your expense.
Can I exchange an item?
Exchanges are possible only one time . If the replacement item is more expensive than the item it is replacing, there will be a request to pay the difference. In the opposite case, you will receive a voucher (credit note) for the price difference.
If you are based outside the EU you will need to pay taxes and duties on this.
Which items ordered on the website can be returned?
All items from the website can be returned, except those that mention otherwise. In accordance with the legislation governing e-commerce, return items must be intact, in perfect condition ready to be resold and in their original packaging with original designer garment tags attached. They must be unworn or unused, nor have deteriorated in any way, no matter how small and must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
If Babita Mia makes an error in your order, the return shipping fees shall be refunded by Babita Mia. In such a case, please contact our Customer Service team who will explain how to proceed.
What is the deadline for returning an item?
You have a legal time frame of 10 calendar days from the delivery date of your order to declare and send your return.
Where do I ship the returning item?
To return your product, you should mail your product to:
Euphoria srls, Via G.B. Vico, 30 Milano 20123, Italy
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If the Item is a Gift
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.